MORE Power is an electricity distribution company challenging the long-standing company, Panay Electric Company (PECO). For so long, MORE Power is lambasted online and offline as people criticize the company for being ready without any facilities such as posts, meters and cables. However, MORE did not try to brag their facilities for the moment as to secure their warehouses and resources during the process of power turnover in the city. Now, let’s us have a closer look at MORE.
MORE Power had less than a year when they got the franchise. The House Bill No. 8302 that aims to grant the company a franchise to be a distribution company underwent a rigid approval and was signed into law as Republic Act 11212 last February 14, 2019. RA 11212 was then made effective on March 6, 2019. This grant is termed to expired after 25 years, March 6, 2044.
Republic Act 11212 is an Act Granting More Electric and Power Corporation a Franchise to Establish, Operate, and Maintain, for Commercial Purposes and in the Public Interest, a Distribution System for the Conveyance of Electric Power to the End Users in the City of Iloilo, Province of Iloilo, and Ensuring the Continuous and Uninterrupted Supply of Electricity in the Franchise Area.
As published on the Official Gazette’s website:
https://www.officialgazette.gov.ph/
MORE Power in their tagline Bringing More To Life, they are a service-oriented company committed to bringing only the best customer experience to the electric consumers of Iloilo City. They fully appreciate the grave need to provide the City of Iloilo with a modernized, reliable, cost-effective, flexible and scalable power supply delivery system. As a vision, the company desires to be a preferred electric distribution utility provider that responds to the dynamic needs of consumers and delivers competent energy solutions. On the go with a noble mission, they aim to maintain their electric services in a friendly, safe, effective, non-discriminatory, cost-efficient and helpful way.
MORE Power stands out by having four major goals for Iloilo City.
IMPROVEMENT OF THE DISTRIBUTION SYSTEM’S RELIABILITY
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- To provide reliable, safe, and quality electric services by investing in the upgrading of the existing electrical framework of Iloilo City.
THE MINIMIZATION OF FRANCHISE-WIDE OUTAGES
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- To maintain an effective distribution maintenance plan to eliminate or minimize interruptions and outages.
COMMITMENT TO COMPETITIVE POWER RATES
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- To bring more to the lives of the Ilonggos and foster business growth by ensuring that its power rates are maintained at the least cost.
CUSTOMER SATISFACTION
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- To create a meaningful customer experience with the consumers through the delivery of excellent customer services.
Pursuance to their goals, MORE Power wants to take the customer service to higher ground. They will trim down the application requirements, from having more than 10 requirements to only four. This makes the process more customer-friendly. The company will also have Spot Billing in all district, 24/7 Hotline, 24/7 Quick Response Team, Key Accounts Management, and Dispute Resolution.
With the recent blackout due to energy monopoly in the area, Iloilo City deserves MORE Power and what it offers. As business goes by, competition is fine with the right civility and brand inclusivity in the market. But with the setup of the current energy distribution company where generally, there can only be one single direct source puts the whole city on the brink of city-wide shutdown should there be a problem with the “only” source. This is where competitors come to aid the greater need of the market.
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